Support

Provide the quality support required to enable quality service delivery to customers today.

Ad-hoc Resourcing – Anytime, Anywhere 

Despatch Technical Resources

Internally Sourced & Managed

Fixed Pricing & SLA Options

Real-time Stock & Warranty Management

Scheduled Technical Resources

Managed Support

Internally resourced and managed resources ensure quality skilled individuals are available to fit any requirements. Resources are managed through our JMS (Job Management System) for tracking and reporting. All information is available live, online and actionable through customised customer portals. From staff augmentation to outsourced IT contract and recruitment services, Verser is able to manage any customers IT capability requirements either on-site or remotely, and have the certified resources to enable ongoing technology needs.

Our Technicians

In today’s evolving world, technical capabilities combined with experience is challenging even for the larger customer to find. Our Technicians come in many flavours and have various skillsets. Our internal HR ensure all skills and certifications meet SOW requirements. Every scenario could be different and that is why we provide experienced technicians in performing services as despatch, internal helpdesk/support, ah-hoc general support and many more. If there is a need to fill in a gap in any capabilities, short term or ongoing, customers will rest assured there is back fill available through quality and risk management procedures at Verser. Our technical resources are trained to be customer facing and focused on delivering the best of themselves to empower a holistic customer orientated service daily.

Warranty Management

Imagine a world where IT equipment downtime is limited to how long it takes to let someone know. With multiple warehousing, technical centres and drop locations, Verser is able to through real time internally developed stock management system complete this task today. Various solutions to fit any business requirements, buffer stock options with same day resolution capabilities. Our professional solutions team works closely in identifying the best approach and design processes to meet SLA response times. Forget waiting on vendors to arrive onsite, we will get assets replaced, data migrated and keep users productive around the clock. 

Our Service Delivery

A broad spectrum of services allows customers to pick and choose accordingly to their IT Service challenges.

Get the experts in tackling the most complex environments to reduce risk and avoid hidden costs for customers.

Configure

Enable end-users to begin working immediately on receipt of their new devices. Pre-delivery imaging, kitting and customisation at scale or for individual end users.

 

Deployment

Comprehensive delivery & installation for all asset types, leveraging our national network of facilities and technicans for Projects or ad-hoc requirements.  

Support

Predict, minimise and reduce costs while enhancing workforce productivity by leaning on Verser's multi-level technical capabilities. Use our scheduled or ad-hoc support, ongoing resources and device & warranty management services to reduce strain on internal resources.

Disposal & Buyback

Effective, secure and responsible disposal services aligned with international standards ensure customers are avoiding assets landing in landfills.
Certified data sanitisation & buyback services improving customer ROI by +-25%.

Mobility

Services specifically aligned to tackle any stage of a mobile asset lifecycle. Fully functional & dedicated secure processing facility designed towards configuration, MDM enrolment, EOL, grading and deployment services for all mobile assets.

Our Support helps organisations achieve greatness…

To find out how we can make customers feel better about services, click below and let’s talk…

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