Support
At Verser, we provide the quality
support and service delivery
our customers expect today.
Anytime, Anywhere, That's right Verser is just a call away
We offer a fixed pricing methodology. So no surprises.
Our have a full team of technical resources you can rely on,
What you see is what we have at the time of advise
Our skills sets are internally sourced and trusted
We plan ahead and schedule the resources required for the jobs need.
Managed Support
Internally resourced and managed resources ensure quality skilled individuals are available to fit any requirements. Resources are managed through our Job Management System for tracking and reporting.
All information is available live, online and actionable through customised customer portals.
From staff augmentation to outsourced IT contract and recruitment services, Verser is able to manage any customers IT capability requirements either on-site or remotely, and have the certified resources to enable ongoing technology needs.
Our Technicians
In today’s evolving world, technical capabilities combined with experience is challenging even for the larger customer to find. Our Technicians come in many flavours and have various skillsets.
Our internal HR ensure all skills and certifications meet SOW requirements.
Every scenario could be different and that is why we provide experienced technicians in performing services as despatch, internal helpdesk/support, ah-hoc general support and many more.
If there is a need to fill in a gap in any capabilities, short term or ongoing, customers will rest assured there is back fill available through quality and risk management procedures at Verser. Our technical resources are trained to be customer facing and focused on delivering the best of themselves to empower a holistic customer orientated service daily.
Warranty Management
Imagine a world where IT equipment downtime is limited to how long it takes to let someone know. With multiple warehousing, technical centres and drop locations.
Through our real time internally developed stock management system we can complete tasks on a daily basis.
Various solutions to fit any business requirements, buffer stock options with same day resolution capabilities. Our professional solutions team works closely in identifying the best approach and design processes to meet SLA response times. Forget waiting on vendors to arrive onsite, we will get assets replaced, data migrated and keep users productive around the clock.
Our Service Delivery
A broad spectrum of services allows customers to pick and choose according to their unique IT Service challenges. Get the experts in tackling the most complex environments to reduce risk and avoid hidden costs for customers.
